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FAQ

How are the apartments equipped ?
Yes all our apartments are fully equipped. Please read the charter for quality that we follow for each of our apartments.
What is the minimum number of nights that I can stay ?

In most of the cases, you can book from two nights. For some apartments, it may be more, in which case it will be indicated on the apartment page, below the prices.

Must we bring our own linen ?
No, we equip our apartments with all the necessary household linen.
Do the apartments have an internet connection?
All of our apartments are equipped with a Wi-Fi internet connection. Do not forget, if you want to connect, to bring your own computer.
Is there a telephone in the apartment ?
Yes, in most of the apartments, but only for incoming calls. It is not possible to send calls.
Can one smoke in the apartments ?
Out of respect for each of us and our environment, all of our apartments are no-smoking.
Are pets allowed ?
In general pets are not allowed. If you would like an exception to this rule, please do not hesitate to contact us.
Are the bathrooms stocked with welcome toiletries ?
Please remember to bring your own toiletries. You will not find shower gel or shampoo in the bathrooms. Considering our affordable rates we cannot provide hotel services.
Will we find cleaning products in the apartments ?
Your are required to leave the apartment in the same state of cleanliness in which you found it. We therefore supply you with the necessary products.
Is breakfast provided ?
Breakfast is not included.
Must we wash our sheets before leaving ?
No, we will take care of that.
What is meant by : leave the apartment in the same condition in which you found it?
That means no deterioration, no damages, no breakage. It also means empting the rubbish, cleaning the dishes and sweeping the floor.
Can we prolong our stay once we are there?
If the apartment is available, it would be a pleasure to accommodate your request. However, it is advisable to plan ahead, as our apartments are very much in demand.
Where do we get keys?
We will meet you personally at the apartment to give you the keys. You will have informed us beforehand of your precise arrival time. At the confirmation of your reservation, we will send you an itinerary by e-mail, allowing you to get to the selected apartment.
Can we pay the balance of the apartment with a credit card at the apartment?
At the apartment, the balance of your stay can only be paid in cash or Travellers Cheques, in euros only. Prior to your arrival, an e-mail gives you the option of payment online via a secure system or by bank transfer.
When is the security deposit refunded?
When you return the keys, we immediatly inspect the apartment. If no damage or deterioration is noted, then the security deposit is return immediately. If your security deposit was made in cash, it is refunded to you immediately.
Should deterioration or damage be noted during the inspection, the cost of repairs will be deducted and the remaining balance (should there be one) will be refunded. The time of refund will depend on the damages.
For what reasons would the security deposit be withheld?
Generally speaking, anything which would not leave the apartment in the same state that you found it, such as :
  • Broken dishes
  • Damaged television of Hi-Fi equipment
  • Damaged furniture
  • Damaged walls and upholstery
  • Broken mirrors or windows
  • Broken or damaged or missing artifacts and paintings
  • Flooding or fire
What should we do if there is a problem with the apartment ?
Please call us right away. We will address the problem immediately.
When must we arrive ?
Our services are available everyday all year round. However, please note, there are certain rules. Arrival time is between 2 pm and 8 pm, departure time is between 8 am and 11 am. There is an extra charges for arrivals and departures on sundays and holidays. For more information consult our general rental terms.
I do not feel comfortable with online payments. Is there another way to confirm my reservation?
Yes. You can send us a signed reservation form with all the necessary information for payment. A reservation is only confirmed at the reception of the signed reservation form. Bank transfers, money orders, or cash are also possible.
Can friends spend the night ?
For your comfort, the maximum occupancy is stipulated in the apartment description. Bordeaux Autrement reserves the right to suspend the rental contract in case of infringement.
Is it possible to get a price quote without reserving ?
Yes absolutely. Our web site allows you to obtain a precise price quote, with no obligation. Select the apartment and follow the steps for a price quote. In light of our attractive offer, we suggest that you not delay your commitment when an apartment is available.
Can I cook in the apartment ?
All our apartments are equipped with the necessary utensils. You are free to cook and even to experiment !!

 


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